Ordering and Product Information:
1. How do I place an order?
Visit our website and browse through our collection. Click on the desired product, select options if applicable, and add it to your cart. Follow the checkout process to complete your order.
2. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure online payment methods.
3. Is there a showroom where I can see the products in person?
Currently, we operate exclusively online, but we provide high-quality images and detailed descriptions to help you make informed decisions.
4. Do you offer bulk order discounts?
Yes, we offer discounts on bulk orders. Please contact our customer support for more information.
5. How do I find specific products on your website?
You can use the search bar or browse through our categories and collections to find the products you're looking for.
6. Are the product images true to color and appearance?
We strive to provide accurate images, but there might be slight variations due to lighting and screen settings. Please refer to the product descriptions for more details.
7. Do you offer assembly instructions for furniture?
Yes, most furniture items come with assembly instructions to make the process easier for you.
8. The product I want is out-of-stock, when will you stock it?
If a product you want is out of stock you can signup for back in stock email notification on that product page. As soon as we receive inventory for the product you will receive an email.
9. Are your prices inclusive of taxes?
Prices displayed on the website are generally exclusive of taxes. Applicable taxes will be added during the checkout process.
10. How often do you have sales and promotions?
We offer sales and promotions periodically. Subscribe to our newsletter to stay updated on the latest deals and offers.
Shipping and Delivery:
1. What are your shipping fees?
Shipping is free on orders over $100.
2. How long does delivery take?
Orders processed generally takes 5-7 business days to arrive. You'll also receive a tracking number to monitor your shipment.
3. Do you offer international shipping?
Currently we do not offer international shipping but we will slowly expand to international markets starting next year.
4. What if my order arrives damaged?
In the unlikely event that your order arrives damaged, please contact our customer support immediately. We'll arrange for a replacement or refund as needed.
Returns and Exchanges:
1. What is your return policy?
We have a 15-day return policy. If you're not satisfied with your purchase, you can return it within 15 days for a refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support. They will guide you through the process and provide you with the necessary instructions.
3. Are there any items that cannot be returned?
Customized or personalized items, as well as clearance sale items, generally cannot be returned. Please refer to our Returns & Exchanges policy for more details.
Warranty:
1. How long is your warranty?
We firmly support the excellence of every item we offer. This is why all Nestscapes products are accompanied by a three(3) months warranty.
2. What do i do if i have a problem?
Nestscapes is dedicated to delivering top-notch products and ensuring exceptional customer service. Our highly responsive post-purchase support team is here to assist you with any inquiries you might have after your purchase. We aim to address most concerns within 72 business hours. If you need help with your product post-purchase, don't hesitate to reach out to us at warranty@nestscapes.com.
3. What are your warranty terms and conditions?
Nestscapes stands behind all products for a duration of three(3) months under regular use, assuring they are free from material and workmanship defects. Our commitment is to repair or replace (at our discretion) any part or product covered by this warranty, without any cost to you. This warranty does not encompass:
- Ordinary wear and tear
- Damage arising from unconventional use, mishandling, or neglect
- Products lacking proper maintenance or those that have been altered
- Any indirect or consequential damages
This warranty is applicable solely to the original purchase and necessitates proof of purchase. While law allows, all other warranties, explicit or implicit, are excluded. Goods under warranty must be sent back in their original packaging for inspection, with associated costs covered by you. The warranty holds within Canada and is non-transferable. We are unable to provide warranty services for items shipped internationally.
Please note that this warranty doesn't extend to commercial usage or remains valid only under the original purchaser's ownership. For any inquiries or warranty claims, kindly contact us directly.
Customer Support:
1. How can I contact your customer support?
You can reach our customer support team through the "Contact Us" page on our website, where you can find our email and phone number. We're here to assist you with any inquiries or issues.
2. Is my personal information secure on your website?
Yes, we take data security seriously. We use encryption and follow best practices to protect your personal information. You can read more in our Privacy Policy.